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Tagged With: AIOps

All Your IT Team Wants This Holiday Season is a Break!

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The holiday season is all about giving. As organizations increasingly look to IT as they move toward new digital tools and processes, now is the perfect time to give back to IT teams tirelessly working to keep the modern enterprise online. Whether your system performance has been naughty or nice this year, there’s no denying that tech professionals have earned our appreciation, respect—and the tools to set them up for success in 2024. For IT teams limited in both time and resources, simply maintaining systems can feel as impossible as squeezing themselves down a chimney or delivering gifts to millions of homes in a single night. On top of that, instead of being greeted with milk and cookies, they’re inundated with endless performance issues, support requests and alerts—leaving little time left over for the important work of innovating. They say the best gifts are the ones you can’t wrap. That holds true for IT teams, too. This year, bring your organization the gift of a simpler, speedier, more rewarding workload. If your team is dreaming of a tech-savvy future, here are some enterprise software solutions to make their lives easier that they won’t want to re-gift: Enjoy the View With Observability Everyone loves to cozy up at home during a winter snowstorm, but with the widespread migration to combined remote, on-premises and distributed hybrid environments, the daily monitoring journey for today’s IT teams is more akin to trekking blindly through a blizzard. Observability tools are metaphorical snowshoes and goggles that can help them not only weather the storm but see clearly from the mountaintop. Observability is the answer to the modern enterprise’s struggle to gain full visibility into their organization’s apps, networks, databases and infrastructure—something nearly half of IT professionals lack, according to SolarWinds research. IT teams will be able to rest easier at night with visions of sugarplums, rather than outages or anomalies, dancing in their heads. Even better, integrating artificial intelligence (AI) capabilities into observability solutions to collect and provide data on what’s not performing as expected and why will help your teams take a proactive approach to solving issues. Lend a Helping Hand With AIOps AI isn’t just the shiny new toy of the tech world. Organizations using AI for IT operations (AIOps) can give the gift of support to their overworked IT teams by automating some of the time-consuming and mundane tasks that stand between them and a focus on innovation. Adding AIOps to observability can provide IT teams with maximum visibility into the state of their digital ecosystems through automated discovery and dependency mapping. Additionally, your teams can gain the ability to easily track inbound connections linked across the organization’s application stack and storage volumes with auto-instrumented views. Today, it simply isn’t feasible for humans alone to manage modern IT environments without intelligent automation. Think of AIOps as a workshop of elves operating in the background to ensure workloads and processes are streamlined and moving as efficiently as possible. With AIOps in place to analyze data and streamline workloads and processes, IT teams are relieved of some pressure—and can focus on accelerating your digital transformation rather than just maintaining it. Give the Gift of Time Finally, although you can’t outright give the gift of time to your IT team, you can still arm them with […]

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Senser Extends AIOps Reach to Manage SLOs and SLAs

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Senser is extending the reach of its artificial intelligence for IT operations (AIOps) platform to now include an ability to define and maintain service level agreements (SLAs) and service level objectives (SLOs). SLOs are a set of internal performance goals that require access to telemetry data from service level indicators (SLIs), while an SLA is a formal commitment to maintaining specific levels of service. Senser CEO Amir Krayden said the company’s AIOps platform collects data from SLIs and then applies predictive AI models to enable IT teams to achieve SLOs and SLAs. The Senser AIOps platform leverages extended Berkeley Packet Filter (eBPF) and graph technology to gain visibility into the entire IT environment versus requiring IT teams to deploy agent software. Machine learning algorithms are then used to aggregate and analyze that data to define thresholds for predicting performance in addition to recommending benchmarks for tracking SLOs and SLAs. That approach provides a single source of truth for identifying the actual level of service being provided based on a topology of the infrastructure, network, applications and application programming interfaces (APIs) that makes it possible to identify the root cause of issues and the potential impact of an outage for degradation of performance. IT teams have been attempting to achieve and maintain SLAs and SLOs for decades, but given all the dependencies that exist in a distributed computing environment, it’s difficult to achieve that goal. Senser is making a case for applying AI within the context of a platform for automating the management of IT to define and maintain SLOs and SLAs to make it possible to consistently manage SLAs and SLOs in a way that reduces the level of cognitive load that would otherwise be required. Senser is also working toward adding generative AI capabilities to provide summaries that explain what IT events have occurred. Collectively, the goal is to provide IT teams with a more efficient holistic approach to monitoring and observability that legacy platforms are not going to be able to achieve and maintain, said Krayden. At the core of that capability is eBPF, a technology that allows software to run within a sandbox in the Linux microkernel. That capability enables networking, storage and observability software to scale at much higher levels of throughput because they are no longer running in user space. That’s especially critical for any application that needs to dynamically process massive amounts of data in near-real-time. As the number of organizations running the latest versions of Linux continues to increase, more hands-on experience with eBPF will be gained. IT teams may not need to concern themselves with what is occurring in the microkernel of the operating systems, but they do need to understand how eBPF ultimately reduces the total cost of running IT at scale. Ultimately, the goal is to reduce the current level of complexity that today makes effectively managing highly distributed computing environments all but impossible for IT teams to manually maintain in an era where the pace at which applications are being built and deployed only continues to accelerate.

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Senser Unveils AIOps Platform Using eBPF to Collect Data

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Senser emerged from stealth this week to launch an artificial intelligence for IT operations (AIOps) platform that leverages extended Berkeley Packet Filter (eBPF) running in the microkernel of Linux operating systems to collect data from IT environments. Fresh from raising $9.5 million in funding, Senser CEO Amir Krayden said the company’s namesake platform then applies machine learning algorithms to that data to identify issues that could lead to outages. Those insights are surfaced using graph technology to make it simpler to both observe IT environments and triage issues at scale because the AIOps platform is running processes at the microkernel level rather than in user space. The approach provides IT teams with a more efficient and holistic approach to observability at a level of scale legacy platforms can’t achieve, said Krayden. The use of machine learning algorithms also reduces the cognitive load on DevOps teams because issues involving, for example, performance degradations are automatically surfaced, he added. In addition, the company is working toward adding generative AI capabilities to provide summaries that explain what IT events have occurred, noted Krayden. In effect, eBPF changes the way operating systems are designed because it enables networking, storage and observability software to scale at much higher levels of throughput since they are no longer running in user space. That’s especially critical for observability and AIOps platforms that need to dynamically process massive amounts of data in near-real-time. As the number of organizations running the latest versions of Linux continues to increase, more hands-on experience with eBPF will be gained. IT teams may not need to concern themselves with what is occurring in the microkernel of the operating systems, but they do need to understand how eBPF ultimately reduces the total cost of running IT at scale. AI and graph technology, in combination with eBPF, will fundamentally change how IT is implemented and managed. The current complexity of application environments is already exceeding the ability of IT teams to cost-effectively manage them at scale, so the need for a different approach is already apparent. Many IT environments are already too complex for IT personnel to manage without the help of some form of AI. It’s not clear precisely how much AI will automate the management of IT, but it’s not likely the need for humans to manage and supervise these environments will happen any time soon. However, the level of scale at which an IT environment can be effectively managed is changing as AI makes it easier to identify issues and understand their impact. Too often today, there are simply too many dependencies within an IT environment to keep track of using legacy monitoring tools that only track a set of pre-defined metrics. It may be a while before AI is pervasively employed across IT environments, but it’s now more a question of when rather than if. The issue now is determining where the interface between the humans and the machines that are jointly managing IT environments lies.

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